Return Policy

Our top priority is to provide the best service handling your return.

We understand that sometimes it is necessary to return something.  
We do our best to make the process as easy as possible.

Shipped wrong

• Our mistake - Full credit including shipping charges - Replacement will be sent, we pay shipping.

Defective

• Defective Products -  will be replaced, repaired or refunded at our discretion.  We pay the shipping.
  
  
• Defective Software - must be returned first,will be replaced or refunded at our discretion.  
  You must document the defect in writing and sign the document so we can present it to the manufacturer for credit.  
  We pay the shipping.

Damage

• Damaged Orders -  damage should be noted on the carrier's bill of lading at the time of delivery.  
  Proceed to file a claim with the carrier.
  
  
• Notify Us - immediately upon receiving as damaged order
  
  
• Concealed Damage - upon discovering the damage notify us.  Notify the carrier and file a claim.  You must file a claim with the carrier.

Why must I file a claim with the carrier?  You must file a claim because the damage was done in transit and the carrier must pay the claim.
We can't just send out another order without being paid.  We will work with you as much as possible if this occurs.

All others - Ordered wrong, etc.

• Product packaging not opened or damaged - Credit for product only - 10% restock charge -
  you pay all shipping and processing fees.
  
  
• Product packaging has been opened or damaged (product must not be damaged).
  Credit for product minus 25% restocking charge - you pay all shipping and processing fees.
  Note:  We may offer the option if we can get credit from our supplier.  Some products
  may not be return if the package has been opened and the product is not defective.
  
  
• Software - opened software that is not defective cannot be returned.

Refused Orders - Any reason.
Refused orders are a real problem.  It is better to accept the order and make arrangements to return it.

• If you have given us the wrong shipping address and the order is refused - You may have the order re-shipped.  You are responsible for all shipping and any other fees (re-packing, etc.). You pay all shipping and processing fees.
  
  
• If you have refused an order because you don't want it - You are responsible for all shipping charges and all processing fees including a 25% re-stocking charge.  If the product was special order and can not be returned to the supplier, you will receive no credit.  We will ship it, at your expense to your desired location.
  

We will always try to work with you if a situation arises. We must have clearly posted policies
for your protection and for our protection under the law.
If you have a problem with the way your order handled or shipped, then you need to contact
us so that we can make it right.

You can contact us by email using our contact form
You can call us at 623-772-0623
You can write to us at this address:
Katstar,Inc.
11221 W. Olive Drive
Avondale, AZ 85392

We are here to provide customer service.