Shipping Information

Our top priority is to deliver your order to you as quickly as possible.

We offer different shipping options to our customers. You choose this option when you check out. Most orders are shipped by UPS ground or Fed Ex ground. Both these carriers are equal when it comes to delivery, reliability and price. This is why they are the most used by our company for shipping your order.

Certain products have shipping restrictions. An example is batteries are considered a hazardous material and are only shipped by FedEx. If the customer chooses the wrong shipping method we still have to ship it correctly. Sometimes we change the shipping method if it is in the customer's best interest. If the selected carrier cannot pick up until tomorrow and a different carrier will pick up today we will select a different carrier. If there is an additional cost, we pick up the tab. No one has ever gotten mad at us because the order arrived a day sooner.

Fast Shipping: This is a great topic. We can ship fast when necessary. However, If you put in
an order on Friday at 4:00pm the order will be processed on Monday.

Free Shipping: There is no such thing. My Grandfather used to say, "Nothing is free until you pay for it first."
Someone has to pay for it - you or us. We ship as cheaply as possible.
We will not charge you shipping when your order meets certain conditions. This is done as an incentive for the customer. We try to keep the product prices low and the shipping reasonable.

If you have a problem with the way your order handled or shipped, then you need to contact
us so that we can make it right.

Want to know when you will get your order? Click when will I get my order on the home page.

You can contact us by email using our contact form
You can call us at 623-772-0623
You can write to us at this address:
Katstar,Inc.
11221 W. Olive Drive
Avondale, AZ 85392

We are here to provide customer service.